Shipping Policy

Effective Date: • Last Updated:

This Shipping Policy outlines how and when we ship products ordered through katamallc.com. We aim to provide clear expectations for delivery times, carriers, and order tracking.

1. Order Processing Time

Most orders are processed and shipped within 2–5 business days (Monday–Friday, excluding holidays). For customized or special-order items, we will notify you of extended lead times via email.

2. Shipping Methods & Carriers

We use trusted carriers such as USPS, UPS, FedEx, and DHL depending on your location and product type. Shipping method and provider are selected based on speed, cost, and reliability.

3. Shipping Rates

  • Shipping costs are calculated during checkout (or shared via email for custom orders).
  • Free shipping may be offered on certain promotions or order minimums.
  • Additional surcharges may apply for oversized or fragile items (you’ll be notified in advance).

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

5. International Shipping

  • We currently ship internationally to select countries. Contact us to confirm availability.
  • Duties, taxes, and customs fees are the responsibility of the recipient.
  • Delivery times may vary due to customs clearance or local delays.

6. Estimated Delivery Times

Below are typical delivery estimates (after processing):

  • U.S. Standard: 3–7 business days
  • U.S. Expedited: 2–3 business days
  • Canada: 7–14 business days
  • International: 10–21 business days

Actual times may vary based on location and carrier conditions.

7. Delays, Weather & Force Majeure

Katamal LLC is not responsible for delivery delays caused by weather, carrier issues, customs inspections, labor disruptions, or other events outside our control.

8. Incorrect or Undeliverable Addresses

Please ensure your shipping address is accurate. We are not responsible for packages lost due to incorrect or incomplete addresses. If a package is returned to us, we will contact you to arrange reshipment (at your expense).

9. Lost or Stolen Packages

If your tracking shows “delivered” but you didn’t receive your package:

  • Check with neighbors, building management, or other household members
  • Wait 1–2 business days in case of carrier delay
  • Contact us at info@katamallc.com — we’ll help file a claim and investigate

Refunds or replacements for lost packages are determined case-by-case.

10. Contact Us

Katamal LLC
info@katamallc.com
United States
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